Digital Goods Policy: Because Harf & Nuqta (harfnuqta.store) provides downloadable digital eBook files in Adobe PDF format that are delivered instantly upon payment verification, standard return policies for physical goods do not apply. However, we offer an iron-clad guarantee of file integrity and customer satisfaction.
1. Immediate Delivery & Verification Guarantee
Every digital order for "Iqtidaar Ke Paar" or "Beyond Power" includes our 100% Complete & Unabridged file guarantee:
- Full 325-page unabridged content matching the official print publication.
- High-definition vector typography for crystal-clear readability on all mobile phones, tablets, and computers.
- Guaranteed download links sent directly to your registered WhatsApp number and email.
2. Circumstances Eligible for Replacement or Refund
We provide immediate free replacement or a full refund under the following circumstances:
- Corrupted or Damaged File: If the received PDF file is corrupt, unreadable, or fails to open on standard PDF readers, and our technical support cannot provide a working copy within 24 hours.
- Duplicate Transaction: If you were accidentally charged twice for the same order due to a network glitch or duplicate transfer, the excess amount will be refunded immediately after transaction verification.
- Wrong Title Delivered: If you ordered the Urdu edition and received the English edition (or vice versa), we will immediately supply the correct edition at zero additional cost.
3. Non-Refundable Circumstances
Due to the nature of digital goods which cannot be returned once downloaded, refunds cannot be issued in the following situations:
- A change of mind after the verified PDF file has already been successfully delivered and downloaded.
- Failure to read on unsupported third-party software when standard PDF readers (Adobe Acrobat Reader, Apple Books, Google Drive PDF Viewer, Chrome, Edge) open the file without error.
- Mistyped recipient phone number where the user confirms having received and downloaded the file.
4. How to Request Technical Assistance or a Refund
If you encounter any issue accessing your purchased eBook, please contact our support desk with your payment reference or order number:
✓ We stand behind our publications. If you have any reading issues, our technical team will assist you immediately.