Privacy Policy

1. Information We Collect

We only collect information that is strictly necessary to fulfill your digital book purchases and provide responsive customer support. The personal information you may provide includes:

• Contact Details: Your full name, email address, and WhatsApp contact number when placing an order for a PDF eBook.
• Transaction Information: Transaction ID, payment reference (such as Easypaisa, JazzCash, Raast, or Bank transfer screenshot/reference) for payment verification. Note: We do not store or process debit/credit card numbers directly on our servers.
• Correspondence Data: Messages or support inquiries you send to us via WhatsApp, email, or our contact forms.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our digital bookstore website.
• Fulfill your digital orders and dispatch verified PDF copies directly to your WhatsApp number and email address.
• Confirm payment details and prevent fraudulent transactions.
• Understand and analyze how visitors use our website to improve performance and user experience.
• Communicate with you regarding order confirmations, updates, and customer support queries.
• Comply with applicable legal obligations and financial accountability.

3. Log Files

Harf & Nuqta follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

4. Cookies and Web Beacons

Like any other website, Harf & Nuqta uses "cookies". These cookies are used to store information including visitors' preferences, language choices (English or Urdu), and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

5. Google DoubleClick DART Cookie & Google AdSense

Google is one of the third-party vendors on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to harfnuqta.store and other sites on the internet.

6. Third-Party Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners include:

• Google AdSense: Google Privacy Policy & Terms

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Harf & Nuqta, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note: Harf & Nuqta has no access to or control over these cookies that are used by third-party advertisers.

7. GDPR Data Protection Rights (General Data Protection Regulation)

We want to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@harfnuqta.store.

8. CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the California Consumer Privacy Act (CCPA), California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data collected.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data. Harf & Nuqta never sells personal data to third parties.

9. Children's Information (COPPA)

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Harf & Nuqta does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

10. Contact Us

If you have any questions, suggestions, or concerns regarding our Privacy Policy or your data, please do not hesitate to reach out to us: